How will my unit be processed?

From the moment your unit arrives at RF Global Solutions, it undergoes a rigorous series of security and quality checks to ensure that everything is handled with the utmost care. We start by inspecting the packaging for any signs of damage, and we make detailed ‘booking-in notes’ to record the condition of the unit upon arrival. At this stage, any damage, remarks, configuration details, and other relevant information are carefully documented and electronically captured. This thorough process ensures that all aspects of your equipment are accurately recorded and that it is securely processed from the outset, giving you complete confidence in its care.

Full visibility from start to finish

As your unit moves through the facility, every action taken is meticulously logged for your records. We maintain detailed tracking at every step to ensure full transparency and accountability throughout the process. This level of attention doesn’t stop when the unit leaves our facility. We continue to monitor its progress, handling any customs or shipping delays on your behalf, ensuring that the entire process is as seamless and stress-free as possible for our customers.

When the unit is returned to you, it will be accompanied by a summarised copy of the service documentation. Additionally, a comprehensive report will be included, detailing all work carried out on your equipment, so you have a clear understanding of the care and attention it received during its time with us

Dedicated Customer Portal

We are proud to offer our clients exclusive access to our dedicated client portal, available directly through our website. This invaluable service allows you to access bespoke, personalised information that is securely uploaded and ready to view whenever you need it. With 24/7 availability, every day of the year, the portal ensures that you can always rely on us for the information you require – whether it’s during business hours or beyond.

No matter your time zone or schedule, our portal is designed to provide you with convenience and peace of mind, offering you round-the-clock access to important documents, updates, and insights. It’s part of our commitment to delivering the best possible service and making your experience with us as seamless and efficient as possible.

Click here to learn more about our new client portal service. 

Friendly, experienced Staff

The team at RF Global Solutions boasts a wealth of experience, and unlike many of our competitors, we focus exclusively on RF and DC-related products. This specialised approach ensures that we can offer a service that is second to none, with unparalleled expertise in our field. We firmly believe that a dedicated, niche service is far superior to a ‘jack of all trades’ approach. While other companies may prioritise profit over product, we are committed to delivering the highest quality service for our customers.

At RF Global Solutions, we would much rather be recognised as the experts in RF, rather than attempting to be a one-stop shop for anything that comes our way. Our dedication to our craft means that we can offer a level of knowledge and precision that others simply cannot match.

In addition, our RF workshop is one of the most comprehensively equipped in the world, allowing us to guarantee top-tier quality and service every time.

Please contact us directly for further information.