Online Customer Portal 24 / 7 Real Time Job Management and Tracking
RF Global Solutions have recently developed an innovative client portal allowing our customers to login and view the status of repair and sales work 24 hours a day.
The service has been designed in collaboration with existing users and allows self-service real-time access to the following;
- Colour coded job tracking,
- Booking in paperwork and photographs of unit, packaging, etc
- Service reports complete with photos, graphs and charts
- Quotations colour coded showing status
- Booking out paperwork and photographs of refurbished equipment and packaging
- Shipping paperwork, tracking information and proof of delivery scans
- Handy “contact us about this job” link
- Links for “contact us” “visit our website” ”view our sales units”
Below shows your welcome screen. A colour coded key is to the left, job tracking module in the center with a useful search box above. Web links are provided in the blue bar along the top providing one-click functionality for contact us, visit our website & view our sales units.
When you click on a job you will be presented with this job card. On the main info tab you will see details of the equipment, PO status/ number, arrival date and a link at the bottom to export the service report providing it has been completed. You can also contact us by email at the top of the job card.
The booking in screen will show you all of the details relating to your jobs arrival along with any observations we might have made. If you click the blue button at the top left it will download to PDF complete with all associated pictures, you can also contact us by email at the top of the job card.
Example of downloaded PDF booking in report.The booking out screen will show you all of the details relating to your jobs departure along with our QC checks. You can also contact us by email at the top of the job card.
A colour coded quotes list is available to view, clicking on any of the quotes will show the PDF version
RF Global Solutions have a full example system available for customers to try out https://customerportal.rfglobalsolutions.co.uk
Contact us today for a demo login to the system.